CourtCall

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About CourtCall

  

CourtCall was established in 1995, with the desire to make remote Court Appearances simple, accessible and affordable for all parties. With this objective in mind, CourtCall developed the Remote Appearance Platform, creating an organized and voluntary way for attorneys to appear for routine matters in Civil, Family, Criminal, Probate, Bankruptcy, Workers’ Compensation and other cases from their offices, homes or other convenient locations. Designed with reliable and user-friendly technologies, Courts and remote participants experience seamless communication during cases, while benefiting from significant time and cost savings.

Today, CourtCall is the industry leader for conducting remote Court Appearances throughout the United States, Canada and Worldwide. Technologies continue to expand, such that remote Court Appearances can be conducted with audio, video, and when necessary, remote interpretation services. 

Remote Appearance

CourtCall’s Remote Appearance Platform makes routine, non-evidentiary pre-trial appearances more cost effective, efficient and simple for Judges, Court Staff, attorneys and other participants. The Platform continues to expand with relevant technology services to consistently provide the ideal experience for all participants. 

 

  • Full Duplex, state-of-the-art speakerphone and dedicated phone line ensure optimal audio quality.
  • Proprietary, browser-based video application requires no expensive equipment installations or software downloads.
  • Up to 16 participants per case may share video simultaneously, with nearly an unlimited number of participants connecting by audio.
  • Customizable Platform depending on which technologies and services best suit a Judge’s assignment and preferences.
  • Versatile Platform to allow remote participation in virtually any proceeding, from status conferences and motions, to witness testimony.

Workmen's Compensation

At no cost to the Court, CourtCall’s Remote Appearance Platform effectively serves the unique needs of Workers’ Compensation Courts.  Attorneys, hearing representatives, insurance representatives, lien claimants, medical experts, injured workers and others can now make appearances in Workers’ Compensation Courts from the comfort and convenience of their home, office or other location. Fewer costs potentially mean more benefit dollars for injured workers or less expense for employers. 


Benefits for Judicial Officers/Court Staff

  • CourtCall handles the scheduling, coordination and operation of remote appearances
  • CourtCall electronically replicates the Workers’ Compensation setting
  • All CourtCall calls are operator assisted calls for optimal privacy
  • The use of CourtCall increases access to justice and improves judicial economy
  • CourtCall allows parties to discuss matters privately in sub-conferences prior to speaking with the Judicial Officer
  • CourtCall improves administrative efficiencies
  • No contract and no risk for the Court
  • Improves efficiencies for Judges who “ride circuit”


Benefits for Plaintiff/Claimant's Attorneys

  •  Avoid unnecessary travel and wait times
  • Expand reach of practice without the required travel


Benefits for Defense Attorneys

  •  In-House Counsel
    • By avoiding travel, attorneys may continue working from the convenience of their home or office instead of driving or flying to Court
  • Panel Counsel
    • Cost savings on travel and travel-related expenses
    • Expand area covered without incurring additional travel expenses


Benefits for Injured Workers

  • Ability to participate in or observe hearings from any location with no special equipment required-particularly helpful when the worker has relocated
  • Private sub-conferences with attorney are available during hearing if necessary
  • Remote testimony


Benefits for Insurance Carriers/Employers

  •  Reduce expenses associated with travel
  • Ability to more effectively manage counsel
  • Detailed reports provided to enable savings analysis

Interpretation in the Courtroom

Courts routinely deal with defendants, witnesses and other participants requiring interpretation.  Interpreters play a key role in administration of Justice:

· A defendant/witness needs an interpreter to understand the Court and counsel

· The Court needs the interpreter to understand the testimony

  

Common inefficiencies when interpreters appear in-person at the Court:

· Cost and inconvenience of travel

· Due to short notice or scheduling conflicts, proceedings may be delayed

· The wait can be lengthy even when the proceeding that requires the interpreter is brief

· The waiting itself can be costly and unproductive


CourtCall's Remote Interpretation

Combining years of experience with Remote Court Appearances, plus customized video and multi-lingual audio applications built on industry standards, CourtCall provides remote interpretation with a cloud-based solution.


Benefits of Remote Interpretation

· Interpreters can serve more Courts and Courts can expand access to justice

· Eliminates travel costs for Courts and interpreters

· All-inclusive equipment kit creates a self-contained network, providing direct courtroom access for a remote interpreter

· Interpreter can work from any location with Internet access

· Interpreter connects via custom software application allowing for easy transitions between languages

· Easily initiated confidential attorney/client conversations allow for direct interpretation, without being heard in open Court

· No staff for the Court to hire

· No installation on the part of the Court


Simple for Courts....what's needed

· CourtCall installs a dedicated, secure Wi-Fi router in the courtroom

· Polycom phone (provided by CourtCall) is used to hear the interpreter

· Defendants are provided with a small wireless device (iPod) and headset to hear live translation

· If desired, CourtCall will provide a webcam to be used for video content

 

Simple for Interpreters...what's needed

· Phone and headset

· Computer with internet connection and sufficient bandwidth

· If desired, a webcam can be used for video content and view of the courtroom


Remote Video Arraignment

Reducing In-Custody Transportation Costs

A significant cost and risk to the courts, law enforcement and the public is the transportation of in-custody defendants and patients for what are often brief proceedings such as arraignments, plea agreements and forensic mental health reviews.  The CourtCall video arraignment platform increases efficiency and safety while reducing the costs of these proceedings.  The advantages are clear regardless of which agency currently bears the costs or provides the transport of the in-custody participants.


Benefits of Remote Arraignment

  • Reduces in-custody transportation costs for brief arraignments via video links between courtrooms, jails and secure correctional facilities.
  • Enhances the safety and security of courtroom staff and the public by reducing the transport of in-custody defendants.
  • Protects due process rights of in-custody defendants through accurate and clear video and audio without disruption to court proceedings.
  • Permits confidential attorney/client communications through multi-channels on the platform.
  • Simplifies court proceedings and improves administrative efficiency.
  • Its Green! Reduces fuel usage and other transportation and environmental impacts.

Traffic Court Appearances by Video

With fewer open courthouses and longer lines and waiting times to resolve traffic citations, CourtCall’s remote video technology provides motorists the opportunity to save time and costs by being heard remotely and creates greater efficiencies for the courts and law enforcement. More importantly, those contesting traffic citations need not be required to miss work, school or family obligations. 


Benefits of Traffic Court Video Appearances

  • Reduces time away from work or home and travel expenses for motorists who want to contest or resolve traffic citations.
  • Allows law enforcement officers to remain in their communities and on the streets rather than making time-consuming trips to distant courthouses to appear on traffic citations.
  • Enables budget-challenged courts to extend access to justice.


Mental Health, Drug and Other Collaborative Justice Courts

 

CourtCall appreciates the needs of the entire community.  Our simplified Remote Appearance Program is designed to meet the needs of Mental Health (Civil/Probate and Criminal), Drug and Collaborative Courts, serving juveniles, adolescents and adults.  CourtCall provides the latest in secure technology with exceptional customer service and support, is the industry leader in facilitating remote appearances and is particularly well-adapted to the needs of Mental Health, Drug and other Collaborative justice programs.

CourtCall offers an organized and voluntary way for clients, consumers, patients, physicians, social workers, case managers, prosecutors, defense counsel, guardians, conservators, probation officers, advocates and other treatment team members to appear remotely for virtually any proceeding including, involuntary commitment, guardianship, conservatorship, competency, review hearings, and other approved court matters.

  • Civil/Probate Mental Health Courts, often hear involuntary commitment, guardianship and conservatorship matters involving both inpatient and outpatient placement.
  • Collaborative Justice Courts, often referred to as problem solving courts, are courts that combine judicial supervision with varied and appropriate treatment and other services to improve outcomes for offenders and protect public safety. These courts encompass a broad spectrum that includes Drug Courts, DUI Courts, Community Courts, Domestic Violence Courts, Mental Health Courts, Reentry Courts, Veteran’s Courts, Youth Courts and other Courts established to improve offender outcomes.
  • A cornerstone of Collaborative Justice Courts is integrating multiple services within communities into the justice system. With a focus on key collaborative justice principles, Collaborative Courts rely on access to a continuum of service providers within the community to create unique responses when working with individuals requiring treatment and services to reduce the risk of recidivism and improve public safety.


How CourtCall Benefits Collaborative Justice Courts

 

The CourtCall Remote Appearance platform assists the court and justice system stakeholders improve the efficiency in Collaborative Justice Courts by:

  • Enabling the appearance of participants in remote treatment facilities thereby enhancing consumer care and avoiding treatment disruptions.
  • Facilitating the team decision making process be permitting remote team member participation.
  • Improving program compliance via regular monitoring.
  • Eliminating or reducing the need for transport; reducing distance barriers and travel and transport risks.
  • Promoting an integrated, collaborative approach to assessment, support, continued judicial and court monitoring and community reintegration.
  • Reducing costs related to staff and physician.
  • Increasing safety and security at courthouses.
  • Improving case flow and increasing the availability and flexibility for scheduling appearances.
  • Customizing the program to meet the needs of each individual court and judge.
  • Maintaining a confidential, efficient, reliable, well-structured and easy to use program.

All that is needed is: A full-duplex speakerphone, computer or laptop  with a webcam and a 1.5 mbps internet connection.